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FTTH from $16

Call Center

Wednesday January 17th, 2018 |

Job Description

  • Knowledge internet connection and other communication connections for customer following to procedures
  • Resolve technical issues for customers on the phone.
  • Keep records of service to customers;
  • Escalate and report issues and concerns to supervisor and manager as required
  • Perform professional communication with customers by phone and email
  • Provide details of potential customers or upgraded sales leads to the Sales Team
  • Any other related tasks as assigned from time to time by Manager.


  • Fresh graduate in IT or other related fields
  • Be good at speaking and writing in English and can speak Chinese is advance
  • Experienced configure Modems, router Wi-Fi and AP
  • Basic network TCP/IP, IP address, Switches and other relate to network basic
  • Knowledge DSL Fiber Optic and related internet technologies
  • Flexible to work on rotating schedule (Morning Shift: 8:00AM to 5:00PM ; Afternoon shift: 5PM to 9PM and Night Shift: 9:00 PM to 7:00AM next day) in advance
  • Be good at communication initiative and problem solving



  • Get Bonus every year
  • Teambuilding every year
  • Insurance accident.


  • Phone: 096 768 4007/ 097 244 3287 / 098 598 978
  • Email: Job@opennet.com.kh
  • Address: #49 Street 306, Sangkat Boeung Keng Kang I, Khan Chamkamon, Phnom Penh
  • opennet.com.kh
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